Section 01

Information We Collect

1.1  Information You Provide Directly

We collect information you voluntarily provide when you register, apply for services, or communicate with us, including:

• Full name, email address, phone number, and mailing address
• Educational background, professional experience, and resume/CV
• Payment information (processed securely through third-party payment processors)
• Signed onboarding agreements and service enrollment forms
• Communications, feedback, and correspondence with our team
• Session scheduling preferences and availability

1.2  Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address, browser type and version, operating system
• Pages visited, time spent on pages, referring URLs
• Device identifiers and usage data
• Cookie and tracking technology data (see Section 8)

1.3  Information from Third Parties

We may receive information about you from third-party sources such as referral partners, professional networks, and payment processors, which we combine with information we have already collected.

Section 02

How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To schedule, conduct, and manage interview preparation sessions, training modules, mock interviews, feedback sessions, and all related program activities.
• Account Management: To create and maintain your account, communicate updates, and manage your enrollment.
• Payment Processing: To process transactions, issue invoices, and manage refund eligibility in accordance with our Refund Policy.
• Communication: To send service-related notifications, session reminders, and important updates regarding your enrollment.
• Analytics & Improvement: To understand how our website and services are used and to improve functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including enforcement of our policies.
• Marketing: With your consent, to send promotional information about new services, programs, or offers. You may opt out at any time.

Section 03

Legal Basis for Processing

Where applicable under data protection laws, we process your personal information on the following legal bases:

• Contractual Necessity: Processing required to deliver the services you have enrolled in.
• Legitimate Interests: Processing for our operational, security, and business improvement purposes, where these interests are not overridden by your rights.
• Consent: Processing for marketing or optional features based on your explicit consent.
• Legal Obligation: Processing required to comply with applicable legal or regulatory requirements.

Section 04

Sharing of Information

MatricsTek Inc. does not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our website, payment processing, scheduling, and communication systems, subject to confidentiality obligations.
• Program Partners: Authorized trainers, mentors, or evaluators involved in delivering your enrolled program, strictly on a need-to-know basis.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights and the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred, subject to the same privacy protections.
• With Your Consent: In any other circumstance, only with your explicit prior consent.

Section 05

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Specifically:

• Account and enrollment records are retained for a minimum of 3 years following program completion or termination.
• Payment and financial records are retained for a minimum of 7 years in compliance with financial regulations.
• Session records and attendance logs are retained for the duration of your program plus 2 years.
• Marketing preferences are retained until you withdraw consent.

Upon expiry of retention periods, we securely delete or anonymize your information.

Section 06

Security of Your Information

MatricsTek Inc. implements commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission (SSL/TLS) for all website interactions
• Secure access controls and authentication for internal systems
• Regular security assessments and staff training
• Use of PCI-DSS compliant third-party payment processors

While we employ robust security measures, no method of transmission over the Internet is 100% secure. We encourage you to safeguard your own credentials.

Section 07

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request erasure of your personal information, subject to legal retention requirements.
• Restriction: Request that we limit the processing of your information in certain circumstances.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdrawal of Consent: Where processing is consent-based, withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at the details provided in Section 12. We will respond within 30 days of receipt.

Section 08

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Required for website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You may configure your browser settings to refuse cookies. Disabling cookies may affect the functionality of certain parts of our website.

Section 09

Third-Party Links

Our website may contain links to third-party websites or services not operated by MatricsTek Inc. We have no control over, and assume no responsibility for, the privacy practices or content of those third parties. We encourage you to review the privacy policy of any third-party site you visit.

Section 10

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove such information from our records.

Section 11

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, by sending a notification to your registered email address. Your continued use of our website or services after such changes constitutes your acceptance of the updated Policy.

Section 12

Contact Us

For privacy-related inquiries, to exercise your rights, or to report a concern, please contact us at:

• Company: MatricsTek Inc.
• Website: www.matricstek.co
• Email: contact@matricstek.co